1. Information We Collect
To calculate moving quotes, coordinate dispatch, and fulfill long-distance relocation contracts, we collect information directly provided by you during website inquiries or consultations:
- Contact Information: Full name, phone numbers, primary email address, and mailing address.
- Move Specifics: Origin and destination zip codes, estimated move dates, home size, and specialty item inventories.
- Transaction Data: Payment details and billing addresses required for move deposits or completed services.
- Technical Data: IP addresses, browser types, and device identifiers collected automatically via browser interactions.
2. How We Use Your Information
Your information is used strictly to deliver reliable relocation services. Uses include:
- Calculating accurate moving estimates and scheduling virtual surveys.
- Assigning licensed moving agents, coordinators, and drivers to your route.
- Sending logistics updates, shipment location tracking, and order confirmations.
- Improving customer care, web accessibility, and platform security.
3. Data Sharing & Authorized Agents
We do not sell, rent, or trade your personal information to third-party marketing brokers. To fulfill your relocation, we share necessary details only with authorized partners in our network:
- Licensed Moving Agents: Local loading/unloading agents assigned to manage your origin or destination operations.
- Service Providers: Secure payment processors, warehousing partners, and IT hosting infrastructure.
- Legal Compliance: Government or USDOT/FMCSA authorities when required by federal motor carrier regulations.
4. SMS and Mobile Communications Disclosure
When you provide a phone number and submit a quote form or contact request, you may opt in to receive text updates regarding your move status, estimate confirmations, or driver arrival times.
- Mobile opt-in data and SMS consent will never be shared or sold to third parties for marketing purposes.
- Message frequency varies based on move activity. Message and data rates may apply.
- You can reply STOP to any text message at any time to opt out of SMS communications.
6. Your Privacy Rights & Contact Information
Depending on your state of residence (including California, Virginia, and others), you have rights to request access to, deletion of, or correction of your personal data held in our systems.
To exercise your rights or ask questions regarding this policy, please reach out to our privacy team:
- Toll-Free Phone: 877-590-2810
- Email: privacy@nationalvanlines.com
- Address: 2800 West Roosevelt Road Broadview, IL 60155